Support

Get help with GEO Monitor

Frequently Asked Questions

What AI engines do you scan?

We query ChatGPT (OpenAI), Perplexity, Claude (Anthropic), Gemini (Google), DeepSeek, and Grok (xAI). Each scan queries one engine with one search term. A batch scan queries all 6 engines with all your configured queries.

How often should I scan?

Weekly scans are good for active optimization when you're making changes. Monthly scans work for passive monitoring. After any major content change (new FAQ page, structured data update), run a scan to measure impact.

Do credits expire?

Credits are valid for 24 months from purchase. Use them whenever you need to.

What does the GEO Audit check?

The audit evaluates 10 factors: structured data (JSON-LD), FAQ content, comparison page presence, content freshness, topical authority, third-party validation, AI bot access, llms.txt, sitemap health, and meta signals. You get a score out of 100 and specific recommendations to improve.

My brand isn't mentioned at all. Is that normal?

Yes - most brands start with 0% AI visibility. The tool helps you measure your starting point so you can track improvement. Run a GEO Audit for specific recommendations on how to get mentioned.

What happens if a scan fails?

Failed scans due to AI engine outages or timeouts are not charged credits. The scan is marked as "failed" in your results and you can re-run it at no cost.

Other Contacts

Privacy concerns: [email protected]

Legal inquiries: [email protected]

Security reports: [email protected]

General inquiries: [email protected]